Troubleshooting Apple Mail
If you’re having trouble with receiving or sending your Workspace email, using Apple Mail on Mac, see below for some helpful troubleshooting steps.
If you need immediate access to your email account, log in through Workspace webmail. If you cannot access your email on Workspace webmail, your email account may be email client accessible only.
| Common problems | Try this to fix... |
|---|---|
| Username and password are incorrect |
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| Using incorrect POP or IMAP setting |
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| Using the wrong server address |
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| Ports are blocked |
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| Not using Password authentication | Apple Mail may say that entering your User Name and Password for either your incoming or outgoing server authentication is optional, but it is required when setting up Workspace email. Update your Apple Mail settings, being sure that any:
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| You can't receive mail You see the error: The mail server [server address] is not responding |
There’s a problem with your incoming server or port settings. See Using incorrect POP or IMAP settings, Using wrong server address, and Ports are blocked above. |
| You can receive mail, but can’t send mail You see the error: Cannot send message using the server [server address] The sender address [your email address] was rejected by the server |
There’s a problem with your outgoing server or port settings. Try these steps to fix. |
| Mail stopped working immediately after upgrading your Mac OS version |
Read more about this fix. |
Note: As a courtesy, we provide information about how to use certain third-party products, but we do not endorse or directly support third-party products and we are not responsible for the functions or reliability of such products. We are not affiliated with, endorsed, or sponsored by Apple or Apple products.
